Dispatch and delivery
Books will normally be dispatched within 3 working days of receipt of order.
Our book stock is held in France, and books will be dispatched as follows:-
1. Within France: up to €50 value - colissimo
over €50 value - colissimo recommandé
2. UK and rest of world: up to €100 value - printed paper airmail
over €100 value - colissmo international recommandé
Delivery within Western Europe is expected to take 5-10 business days from date of dispatch.
Delivery Rest of World is expected to take 15-25 business days from date of dispatch.
Payment
DEBIT AND CREDIT CARDS
We accept VISA, MASTERCARD, AMEX, MAESTRO, DELTA, ELECTRON.
Payments are processed through our secure on-line server, Sagepay.
OTHER METHODS OF PAYMENT - We accept payment by most other methods such as cheques and bank transfers.
Cheques IN STERLING for the amount shown on the order should be made payable to 'Kewbooks' and sent with all relevant details to:
Kewbooks
Summerfield House
High Street
Brough
Cumbria
CA17 4BX
Cheques IN EUROS at quoted conversion rates should be made payable to 'JM & SM Atkins' and sent with all relevant details to:
ATKINS
Valier Illustrated Books
LE HAUTIN
Chemin des Lannes
09140 SEIX
France
PLEASE CONTACT US FOR OUR BANKING DETAILS IF YOU WISH TO PAY BY TRANSFER.
Terms and conditions of trade
Order Confirmation
If you order from this website you will be emailed a confirmation if your order has been successfuly processed. If you do not receive a confirmation please ring us on 017683 41899 or email us at kewbooks.com@btinternet.com
All books advertised for sale on this website are one-off items, and whilst every attempt is made to ensure availability there are inevitably occasions when a book has previously been sold. An immediate refund will be made to the method of payment originally used in such instances.
Non-Delivery of Goods or Complaints
Please report any damages to us at once. All claims for non-delivery should be made to us WITHIN 30 BUSINESS DAYS. We are NOT insured for claims made outside these delays, and any compensation payments in such an instance will be made entirely at the discretion of Kewbooks.
In the event of a complaint please contact us on 017683 41899 or write to :-
Jon & Sue Atkins
Kewbooks
Summerfield House
High Street
BROUGH
Cumbria
CA17 4BX
We will investigate your complaint and report back to you within 21 days. If this is not possible we will write to you explaining why and letting you know when you may expect a response.This does not affect your statutory rights.
Cancellation
Any order can be cancelled within 7 days of receipt. A refund will be issued within 21 days of the item being received by us in the condition in which it was despatched by us. If you wish to cancel your order we will ask you to pay the costs of returning the item.
DATA PROTECTION
Kewbooks hold details of customer names, addresses, and email addresses for the purposes of maintaining an in-house mailing list accessible to, and for the use of Kewbooks and Valier Illustrated Books only. Such information is securely held, and kept strictly in accordance with the guidelines of the Data Protection Act.
Kewbooks do not request, or keep on file, any personal information or customer details other than as described above.
If you have any questions/comments about privacy, you should email us on kewbooks.com@btinternet.com
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